About Ubisoft Connect
What is Ubisoft Connect?
Ubisoft Connect is the ecosystem of players services for all Ubisoft games across all platforms. It is the unification and improvement of Ubisoft Club, our loyalty program, and Uplay, our Desktop App, across all platforms. It aims at giving the best environment for all players to enjoy their games and connect with each others whatever the device.
All Ubisoft live games and new releases will support Ubisoft Connect services and loyalty program.
On our back catalogue games, you will be able to access Ubisoft Connect services, but the challenge system is inactive. As a consequence, we have decided to offer you all the rewards available on these games: you now have more than 1.000 Rewards for free to enjoy!
For more details about the eligible games for Ubisoft Connect, please consult the dedicated Support article.
How can I access Ubisoft Connect?
Who can take part in Ubisoft Connect?
Why isn't the Ubisoft Connect experience the same in all my games?
Several back catalogue games are no longer patched so you may find in-game references to Uplay and Ubisoft Club. Nevertheless, you can directly access Ubisoft Connect services. In addition, you receive all Rewards in these game as soon as you start them. As a consequence, the challenge system of those games are deactivated. Stats and leaderboards remain active.
Live games will transition to the full Connect experience over a 2 month period after launch with the new loyalty system and full in-game integration.
All our new releases will start with the full Ubisoft Connect Experience at launch.
For more information about elegible games, please consult the dedicated Support article.
What is the impact for me with the change to Ubisoft Connect?
What's in it for me?
Ubisoft Connect Loyalty Program
How does Ubisoft Connect Loyalty Program work?
We want you to win more by playing more, with no limits and new rewards regularly available for you to enjoy!
Your Ubisoft Account has a level, which can increase by completing challenges and earning Ubisoft Connect XP. The more you play, the more you earn XP and level up, with no limits. You will be awarded Units with each level, and you can spend them to unlock unique rewards in your games.
How do I level up, and how many units do I gain?
What are the games eligible to the loyalty program?
Ubisoft Connect is the evolution of our ecosystem of services and improves Ubisoft Club and Uplay’s legacies. All your live games and new releases will support Ubisoft Connect loyalty program.
On your back catalogue games, the challenge system is inactive but we have decided to offer you all the rewards available: you now have more than 1.000 rewards for free to enjoy!
For more details about the eligible games for Ubisoft Connect, please consult the dedicated Support article.
What happened to my Club Units and XP
Ubisoft Connect Challenges
What are Ubisoft Connect Challenges?
What are Core Challenges?
Core Challenges are in-game objectives that follow your progress in a game, and can be completed to showcase your achievements. You can complete them any time you want, and they provide Ubisoft Connect XP. These Challenges can be found in all Ubisoft games compatible with Ubisoft Connect. To discover these challenges, go to the Core Challenges list for your game.
For more information about the elegible games, please consult the dedicated Support article.
What are Time-Limited Challenges?
Time-Limited Challenges provide new in-game objectives to complete, which are renewed on a regular basis.They include personal objectives for you to complete, as well as community objectives that you can participate in, and special events. By completing these Challenges, you can earn Ubisoft Connect XP, in-game currency, and exclusive rewards available only for a limited time. To discover these Challenges, go to the Time-Limited Challenges list for your game.
For more information about the elegible games, please consult the dedicated Support article.
How do Time-Limited Challenges work?
Ubisoft Connect XP
What is Ubisoft Connect XP?
Ubisoft Connect XP is the system that allows you to level up and see your progress in Ubisoft Connect. You can check your level at any time in your profile, and compare it to other players by looking at their profiles. Ubisoft Connect XP is earned by completing Core and Time-Limited Challenges. The more you level up, the more Units you'll receive!
Where can I see how much Ubisoft Connect XP I've earned?
You can check your Ubisoft Connect Level and earned XP by viewing your profile on the Ubisoft Connect companion App or on this website. You can also see your Level in the in-game Overlay.
Units
What are Units?
Units are “loyalty points” that can only be used within Ubisoft Connect. You can use units to unlock ingame rewards, as well as discount coupon to use at the Ubisoft Store.
You earn Units every time that you Level up. You can Level up by completing Core Challenges and Time-Limited Challenges, in any compatible game.
For more information, consult the dedicated Support article.
How does the Unit expiration system work?
Every Units you earn can be used up to 2 years from the day of its aquisition. Each time you redeem Units, the oldest Units will be redeemed first.
For more information, consult the dedicated Support article.
Rules differ per country, if you live in Canada please click here.
I just created an account, why do I have Units already?
Ubisoft Connect Rewards
What's a Ubisoft Connect Reward? How do I get one?
Why are some Rewards locked?
Do I have to redeem a Reward using Units earned in the same game?
Can I use a Reward that I got on a different platform?
Other Benefits
How do my Stats work ?
Where can I see my game Stats?
What is Smart Intel?
The Smart Intel allows you to get personalized tips and tricks straight from the community so you can improve your gaming sessions and sharpen your skills. You also receive reminders of Challenges you haven't completed yet and cool Rewards you can get with your Units.
You can find your Smart Intel in your Ubisoft Connect Mobile App game page or directly in your game overlay.
What is in my Feed?
In your Feed, you will be able to follow you and your friends activity. You will also receive news on your favorite games to stay up-to-date on the games you love!
You can access your Feed on the Ubisoft Connect companion app and ingame overlay.
What happened to my Club Badges?
Your Ubisoft Connect profile
How do I update my profile (avatar, user name, Badges…)?
What's a Ubisoft Avatar?
What kind of Avatar can I use?
What are the rules about Avatars?
Why has my Ubisoft Connect avatar been banned?
My friends
How do I add friends?
What are the benefits of adding friends?
Why aren't some of my friends showing up on PlayStation / Xbox ?
My Ubisoft account
Why do I need a Ubisoft account to access Ubisoft Connect?
What is cross-progression?
Cross-progression is a feature that allows you to carry your save data from one platform to the next. Linking your Ubisoft account to any other account will allow progression to be retained for most Ubisoft games.
For more information on cross-progression, please consult the dedicated Support article.
What is cross-play?
Cross-play is a feature that allows you to connect online and play with your friends regardless of what platform is used. Most Ubisoft games with a multiplayer functionality aim to support this feature.
For more information on cross-play, please consult the dedicated Support article.
Do I need to create a new account for Ubisoft Connect PC?
I already have a game console or selected game streaming account. Do I need to create a Ubisoft account as well?
To benefit from everything Ubisoft Connect has to offer, you need a Ubisoft account. However, you can also link any first party account (PSN, Xbox, Switch…) to your Ubisoft account in order to share progression on both and enjoy Ubisoft Connect content on any platform.
For more information on account linking, please consult the dedicated Support article.
I already have a Ubisoft account. Do I have to create a new one to link it to the console or platform I am using?
You can link any console or selected game streaming account to your existing Ubisoft account. To do so, launch Ubisoft Connect from any Ubisoft game and login with your credentials.
For more information on account linking, please consult the dedicated Support article.
If I buy a new game, do I need to create a new Ubisoft account to access Ubisoft Connect benefits?
How do I change the e-mail address linked to my Ubisoft account?
I've forgotten the password for my Ubisoft account. What do I do?
What happens if I move to another country or change regions?
Can I merge two Ubisoft accounts and combine the Units and XP on them?
How can I delete my Ubisoft account?
Ubisoft Connect PC
What is the Ubisoft Connect desktop app?
Do I need the desktop app to access my Ubisoft games on PC?
What happened to Uplay? Why was its name changed?
We wanted to unify the experience of all our players and across all common gaming platforms. Therefore, Uplay is now Ubisoft Connect PC and part of the cross-platform Ubisoft Connect. All accustomed features and more can be accessed through it, including a brand new in-game overlay for selected games.
For more information, please consult the dedicated Support article.
Will there be any negative impacts for me with the change from Uplay to Ubisoft Connect PC?
No, you will keep all your games and won't have to reinstall them. If you have Uplay installed, you won't even have to download Ubisoft Connect PC, as it will be rolled out as an update to Uplay.
For more information, please consult the dedicated Support article.
What does the Ubisoft Connect desktop app offer?
What can I find in the Games tab?
What can I find in the News tab?
What can I find in the Store tab?
What can I find in the Ubisoft+ tab?
Why does the last tab in the Ubisoft Connect desktop app change every now and then?
Share Play – Ubisoft Connect desktop app
What is Share Play?
Share Play is a free service that lets you share your game and controls with a remote guests on the Ubisoft Connect desktop app. It supports multiplayer play through shared keyboard (host or one guest) and controllers (other guests).
Share Play's Open Beta test is available on selected Ubisoft Connect PC games. Please help us improve. Don't hesitate to bring any issues to our attention and share any feedbacks directly after your session via the in-game pop-up.
For more information on Share Play, please consult the dedicated Support article
What is the minimum requirement to use Share Play on a PC?
The host must have an installed copy of a game that supports Share Play running on the Ubisoft Connect desktop app.
The guest must have an 18+ Ubisoft Account, and must run the Ubisoft Connect desktop app . You both need a good, stable Internet connection (min 10 Mb/sec).
Which games are supported?
Which gamepads are supported?
Which devices support Share Play?
How much does Share Play cost?
Who can I invite?
Why doesn't Share Play work?
If your guests have trouble connecting, double check your internet connection (min 10 Mb/sec), and that everyone uses the latest version of the Ubisoft Connect desktop app.
For any other issue, please consult the dedicated Support article
How do I share control of a game session with guests?
What can or can't guests do?
Only the host can initiate Share Play sessions. Guests can't get access without you allowing them to. Guests can't access to anything but the game. They cannot control your PC, reach your browser, access your games library, chat, or any other functionalities. However, your guests can navigate within your game as if they were you. This includes menus, and loading/saving games.
You may override your guests' access at any time during a session by pressing [Shift F2], or by switching windows. They will see a "waiting screen" pop up and remote control will be paused. You can also disconnect your guests from the game's overlay.
What happens if I or my guests disconnect?
Disconnecting from the game while hosting a Share Play session will interrupt it.
If a lone guest disconnects from a session, controls returns to you and you can resume play if you wish. In the case of multiplayer co-op, control of disconnected guests will just return no input. You may have to disengage from co-op mode to continue.
You can choose to start a new Share Play session at any time by opening the Overlay [Shift F2] or from the game page.
How long do Share Play sessions last?
What is the difference between Share Play and a Buddy Pass?
Share Play
Share Play allows someone who owns a Share Play-compatible game on the Ubisoft Connect desktop app to stream it to remote guests' own desktop apps.
It allows the guest to play the game remotely for sessions for a set amount of time, which varies from game to game. There are no limits to the number of sessions a given guest can play.
During sessions, guests get full access to a host’s game, including any DLC content they may have. The host and guests can’t play in a single player co-op mode but can switch who controls the game at will. They can play co-op in multiplayer games that support it.
Buddy Pass
The Buddy Pass works differently. It requires both host and guest to own the game, but the host’s DLC content is also made available to both. The Pass works on all platforms rather than just the Ubisoft Connect desktop app, but both must play on the same type of platform.
The Buddy Pass allows co-op play and there are no limits to the number or length of play sessions.